Returns on unopened goods: If within seven (7) days of receipt of your purchase, you decide you no longer want the product, for any reason, you may return your unopened product in its original packaging with all original materials for store credit or merchandise exchange in the amount of the THEN CURRENT PRICE FOR THAT PRODUCT or your original purchase price, whichever is lower. The customer may also choose instead a refund of the total amount paid less a 5% administration fee for returns totaling over $500. Returns on opened goods: If within seven (7) days of receipt of your purchase, you decide you no longer want the product, for any reason, you may return your opened product in its original packaging with all original materials for store credit or merchandise exchange in the amount of the THEN CURRENT PRICE FOR THAT PRODUCT (or your original purchase price, whichever is lower) less a 20% restocking fee. Printers: Any returns or refunds on printer s will also be less the full retail value of any opened manufacturer branded ink, toner, media or specialty paper.
Software Returns
Computer software may be returned in the original unopened package. Special order software may not be returned. There are no returns on open software.
Exclusions: There are no returns or refunds on the following: special orders, custom orders or configurations, media, ink, toner, batteries or other consumables, As Is, Sale, EOL (End of Life) or Clearance items.
Conditions & Limitations of Returns:
All returns must be brought to the office of Bokka Inc. or shipped freight-prepaid and insured, accompanied by the original Bokka Inc. receipt and any written RMA (returned merchandise authorization) required.
Shipping charges to return the product are your responsibility and any additional shipping will apply for substituted merchandise.
All items must be returned in the condition in which they were originally purchased; and must include all packaging, documentation, blank warranty cards, software, and any other accessory or add on which may have been included or bundled with the product.
Shipping to or from a customer, service, configuration or other charges associated with the sale are non-refundable.
Items without all original packaging and accessories, or unaccompanied by an original Bokka Inc. invoice will not be returned or refunded. It is the customer’s responsibility to retain their invoice.
Manufacturer’s Warranties: After purchase, if experiencing problems, you should contact the manufacturer first for the most expedient assistance as they are best equipped to troubleshoot and resolve your warranty issues. Software Warranties: In the case of a software package missing manuals or media, or containing damaged media please contact the software manufacturer directly.
